ICT Customer Support Officer

  • Westlakes Recruitment
  • New Zealand
  • 30/04/2021
EOI - Expression of Interest ICT

Job Description

UNIT GROUP 3131 ICT SUPPORT TECHNICIANS 


ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. 

In Australia: 

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:NZQF Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Tasks Include: 

      • determining software and hardware requirements to provide solutions to problems
      • responding to inquiries about software and hardware problems
      • adapting existing programs to meet users' requirements
      • installing and downloading appropriate software
      • ensuring efficient use of applications and equipment
      • implementing computer networks
      • designing and maintaining websites
      • repairing and replacing peripheral equipment such as terminals, printers and modems
      • may work in a call centre


313112 ICT CUSTOMER SUPPORT OFFICER


Alternative Titles:ICT Help Desk Officer
ICT Help Desk Technician
Systems Support Officer
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level: 2 

Specialisations: 

Network Support Technician
Operator Command Support Systems (Army)

Qualifications:

One of the following:
- Bachelor of Engineering with Honours (Computer Engineering) or (Computer and Electronic Engineering) or (Computer Systems Engineering) or (Electronic Engineering) or (Electrical and Electronic Engineering) or (Electronics and Communication Engineering) or (Electronics and Computer Engineering) or (Electronic/s and Computer Systems Engineering) or (Network Engineering) or (Software Engineering) (NZQF Level 8)
- Bachelor of Computer and Information Sciences (Honours) (NZQF Level 8)
- Bachelor of Computing and Mathematical Sciences with Honours (NZQF Level 8)
- Bachelor of Electronic Commerce with Honours (NZQF Level 8)
- Bachelor of Information Sciences with Honours (NZQF Level 8)
- Bachelor of Software and Information Technology with Honours (NZQF Level 8)
- Bachelor in Computer Generated Imagery (NZQF Level 7)
- Bachelor of Animation (NZQF Level 7)
- Bachelor of Applied Information Systems (NZQF Level 7)
- Bachelor of Applied Information Technology (NZQF Level 7)
- Bachelor of Applied Management
- Bachelor of Applied Science and Bachelor of Computer and Information Services (NZQF Level 7)
- Bachelor of Computer and Information Sciences (NZQF Level 7)
- Bachelor of Computing (NZQF Level 7)
- Bachelor of Computing and Mathematical Sciences (NZQF Level 7)
- Bachelor of Computing Systems (NZQF Level 7)
- Bachelor of Computing, Communications and Technology (NZQF Level 7)
- Bachelor of Creative Software (NZQF Level 7)
- Bachelor of Digital Technologies (NZQF Level 7)
- Bachelor of Electronic Commerce (NZQF Level 7)
- Bachelor of Information & Communication Technologies (NZQF Level 7)
- Bachelor of Information Sciences (NZQF Level 7)
- Bachelor of Information Technology (NZQF Level 7)
- Bachelor of Software and Information Technology (NZQF Level 7)
- Bachelor of Software Engineering (Game Programming) (NZQF Level 7)
- A bachelor's degree at NZQF Level 7, or a higher qualification with a
minimum equivalent of 360 credits, which includes the requirements of a New Zealand major in one of the following focus areas: Business Information Systems, Computational Intelligence, Computational Modelling, Computer and Electronic Engineering, Computer and Information Science, Computer and Mobile Systems Engineering, Computer Engineering, Computer Networks, Computer Science, Computer Systems, Database Architecture, Electrical and Electronic Engineering, Electronics, Electronics and Communication Engineering,
Electronics and Computer Engineering, Electronics and Computer Systems, Electronic Engineering, Information and Communications Technology, Information Management, Information Science, Information Security, Information Systems, Information Technology, Internet Technology, IT Service Science, Multi-Media, Multi-Media and Web
Development, Networks, Network and Communication Engineering, Networks and Security, Network Engineering, Programming, Software and Information Technology, Software Development, Software Engineering, Systems Design, Systems Development, or Telecommunications
- A Seoul Accord accredited undergraduate (initial) degree
- A qualification comparable to NZQF Level 7 or higher, with a letter from IT Professionals New Zealand certifying that the applicant’s degree and any further learning meet the educational requirements towards
Chartered IT Professional New Zealand status
AND
a minimum of three years' relevant post-qualification work experience.